All shipments must be checked immediately upon receipt. If you are not satisfied with your purchase, you may return it for exchange, in-house credit or refund (excluding shipping and handling charges) within 30 days from date of invoice. All custom orders are non-refundable.

All returns must be accompanied by a RA# (Return Authorization #) and a copy of the Original Invoice. You may obtain your RA# by contacting Customer Service at 1-800-718-8228 or sales@gridrax.com.

All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts, manuals, warranty cards (not filled out) and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.

Pack the products into a shipping box with plenty of packaging material, and tape securely. Write the RA# issued by Customer Service clearly on the outside of the shipping carton.

Any merchandise returned to us unauthorized will be refused. All shipping charges incurred due to the return of merchandise are the responsibility of the buyer. Please ship your parcel back to us prepaid! We will not be responsible for damage that occurs during the return of merchandise. We suggest that you purchase insurance for the return shipment. We can not accept COD or freight collect shipments. No merchandise will be accepted for exchange or return without authorization.